Automated retail infrastructure.
CTVS Group sites, supplies and services unattended retail units in retail, leisure, transport and hospitality environments.
We place, stock and maintain unattended retail units in buildings where people already are.
Automated retail sits where property, logistics and retail meet. It rewards operators who approach it as an infrastructure problem rather than a merchandising one, and that is the position CTVS Group is built from.
Our work begins with the building. Position, movement and dwell time shape what a unit can achieve long before anything is installed, and that assessment underpins every siting decision we make.
From there it becomes a question of running an estate well. The right stock in the right position, attended on the right interval, reported consistently and accounted for clearly.
Four functions, held in one operation.
Siting
Assessment, positioning and installation. We evaluate the space, agree the position with the site and manage the works through to commissioning.
Supply
Range planning and replenishment. Stock is selected against the character of each location and reviewed continuously against how that position performs.
Service
Scheduled attendance and response. Units are held to a consistent standard of condition and availability across the estate.
Reporting
Telemetry, performance reporting and settlement. Sites receive a clear periodic account of activity at their location.
Nations across which the group sites and services units.
Regions within our operating coverage.
Sectors served, from retail through to hospitality.
Our response commitment on any enquiry received.
From first enquiry to a unit in service.
Four stages, applied the same way to every position we take on.
Survey
We attend the site, assess the available space and establish what a unit can achieve in that position.
Agreement
Position, term and commercial arrangement are set out in writing and agreed before any works begin.
Installation
Delivery, siting and commissioning, scheduled around the operation of the building rather than our own convenience.
Operation
Scheduled attendance, replenishment and periodic reporting for the life of the agreement.
The unit is the smallest part of the job.
Equipment is the visible part of an automated retail operation and the least demanding part of it. What determines whether a position performs over years is the discipline behind it: range, attendance, condition and reporting, held steady across an estate.
Units are specified to their environment. A concourse position and a staff area are different propositions, and they are treated as such.
England, Scotland and Wales.
Service routes are planned by region. The attendance interval for a location is set by how that position performs and is confirmed at survey.
- North East
- East of England
- North West
- Greater London
- Yorkshire and the Humber
- South East
- East Midlands
- South West
- West Midlands
- Wales
- Scotland
How we operate, written down.
On site
- Public liability cover carried on every sited unit
- Electrical safety testing at installation and on interval
- Written agreement in place before delivery
- Access arrangements agreed with the site in advance
- Positions selected clear of fire exits and escape routes
Payments and data
- Card and mobile payment through a PCI DSS compliant provider
- Cardholder data handled entirely within the payment provider
- Personal data processed under the UK GDPR
- Telemetry carried on the unit's own mobile connection
Product and environment
- Stock sourced through UK distribution with traceable supply
- Sealed manufacturer product, sold at a clearly marked price
- Equipment disposal under WEEE producer responsibility
- Route planning consolidated by region
We are actively siting units in retail, leisure and transport locations.
Tell us about the location and we will come back to you within one working day.
Make an enquiry